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Title: Critical success factors for BI implementation in a portuguese higher education institution
Authors: Lopes, Filomena Castro
Morais, Paula
Cardoso, Abílio
Keywords: Business intelligence
Decision support systems
Information systems integration
Data quality
HEI data analysis
Issue Date: 30-Mar-2022
Publisher: Springer
Citation: Lopes, F. C., Morais, P., & Cardoso, A. (2022). Critical success factors for BI implementation in a portuguese higher education institution. In J. L. Reis, E. P. López, L. Moutinho, & J. P. M. Santos (Eds.), Marketing and Smart Technologies. Smart Innovation, Systems and Technologies, (vol. 279, pp. 171-179). Springer. Repositório Institucional UPT.
Abstract: The benefits recognized by integrated systems, integration, and information quality are beginning to prove insufficient to support decision-making and organization competitiveness. In this context, there is a marked growth of business intelligence (BI) systems, recognizing their analytical capacity and data integration. However, BI implementation projects bring to light two relevant technological critical success factors (CSFs): systems integration and information quality. This article reports the implementation of a BI project in a higher education institution. This project corroborates the literature highlighting the relevance of the technological CSF in achieving a successful BI implementation. Some recommendations to overcome difficulties regarding the technological CSF are also proposed.
Description: Part of the Smart Innovation, Systems and Technologies book series (SIST,volume 279)
ISBN: 978-981-16-9267-3 (Print)
978-981-16-9268-0 (Online)
Appears in Collections:REMIT - Publicações em Livros de Atas Internacionais / Papers in International Proceedings

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