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Title: A proposal for a 360° information system model for private health care organizations
Authors: Magalhães, Duarte
Martins, José
Branco, Frederico
Au‐Yong‐Oliveira, Manuel
Gonçalves, Ramiro
Moreira, Fernando
Keywords: 360° HIS
Information system model
Market‐oriented health care
Private health care organizations
Issue Date: 2019
Publisher: John Wiley & Sons
Citation: Magalhães, D., Martins, J., Branco, F., et al. (2019). A proposal for a 360° information system model for private health care organizations. Expert Systems, 2019(e12420), 1-18. doi: Disponível no Repositório UPT,
Series/Report no.: ;e12420
Abstract: At a time when communication, new media, and digitalization are transversal to the whole of society, private health care organizations have the possibility of making their business processes evolve. The objective is thus to seize the benefits associated to the active use of patients' electronic health records (EHRs) as the basis for personalized health care. In order to initially validate the health care sector acceptance of a 360° health care information system (HIS), focused on collecting patients' data to create the necessary knowledge for delivering personalized health care procedures and initiatives, a focus group involving a set of health‐related professionals was performed. Despite recognizing the immense possibilities associated to EHR and its direct incorporation on a 360° HIS, the referred professionals still highlighted their concerns relative to the maintenance of adequate security and privacy levels. With this in mind, a proposal for a 360° HIS model is presented, and its main functional blocks are described with a focus on triggering patient/customer loyalty.
ISSN: 0266-4720 (Print)
1468-0394 (Online)
Appears in Collections:REMIT – Artigos em Revistas Internacionais / Papers in International Journals

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