Social business: a new dimension for education and training in organizations: the EToW Model

Abstract

Organizations have suffered a large (r)evolution at the social, economic and technological levels. A change of paradigm in what comes to information systems and technologies (IST) used in the day-to-day life of every citizen, by itself, does not sustain such a transformation; it is therefore necessary a change of culture and behaviour. The use of IST in an appropriate and integrated way with the organization's processes will depend on an individual and collective effort. The younger generation, familiarized to sharing, often through mobile devices, personal information on social networks, enters the job market looking for similar tools. These social tools allow the production, sharing and management of information and knowledge within the organization between peers and other stakeholders, eliminating the barriers of communication and sharing. Taking advantage of these technologies for the education and training of organization’ employees within the context of Social Business, in particular concerning nomadic workers, requires a comprehension exercise in how to demonstrate their usefulness with regard to the creation, access and sharing of contents in a safe way. To this end, this paper proposes a model for the 2nd layer – Education and Training of Organizational Workers – of the mobile Create, Share, Document and Training (m_CSDT) framework.