Please use this identifier to cite or link to this item: http://hdl.handle.net/11328/2927
Title: Implementing a Business Information System to improve the quality assurance mechanisms in a Portuguese higher education institution
Authors: Morais, Paula
Lopes, Filomena Castro
Keywords: Business Intelligence Systems
KPI
BI
HEI
Performance indicators
Learning
Teaching
Issue Date: 2019
Citation: Morais, P., & Lopes, F. (2019). Implementing a Business Information System to improve the quality assurance mechanisms in a Portuguese higher education institution. In Proceedings of the 13th International Technology, Education and Development Conference (INTED 2019), Valencia, Spain, 11-13 Mar.2019. Disponível no Repositório UPT, http://hdl.handle.net/11328/2927
Abstract: Higher education institutions (HEIs) face, nowadays, enormous challenges to be competitive in a global world. The competitive environment means that HEIs, like other organizations, must be concerned with evaluating and monitoring their strategic objectives. Business Information (BI) systems combine different sources of information, from different information systems (IS), with analytical tools to present competitive information to planners and decision makers. In this way, BI systems emerge as tools that allow institutions to create future competitive advantages. This paper presents a case study of a Portuguese HEI, describing the implementation of a BI system to support the quality assurance system, and to improve its future strategy. This study focuses on one of the three HEI mission vectors: Teaching and Learning. As a result of this work, it was possible to parameterize the BI system, and to identify the digital information missing in the IS, and the necessary developments to collect it.
URI: http://hdl.handle.net/11328/2927
ISBN: 978-84-09-08619-1
Appears in Collections:REMIT - Comunicações a Congressos Internacionais / Papers in International Meetings

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