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Title: Towards a framework for classification and adoption of social media monitoring tools
Authors: Moreira, Fernando
Seruca, Isabel
Ferreira, Maria João
Keywords: Social media tools
Social media monitoring tools
Issue Date: 9-Jul-2015
Publisher: Academic Conferences and Publishing International Limited
Citation: Moreira, F., Seruca, I. & Ferreira, M. J. (2015). Towards a Framework for Classification and Adoption of Social Media Monitoring Tools. 2nd European Conference Social Media (ECSM 2015), pp 643-646, 9-10 July, Porto, Portugal ISBN: 978-1-910810-31-6
Abstract: The huge popularity and evolution of the Web in the last decade, and the rapid advances in ICT allowed an exponential growth of the volume and diversity of data produced by social media. The widespread use of social media has encouraged citizens to give their opinions more freely and actively participate in several aspects of modern life. The data provided in this context can have a great impact on business, where often opinions of customers may contribute to the success of a product or service, or destroy the reputation of a brand or a company. The effective and full use of social media by organizations require that they are able to monitor and analyse the high volumes of heterogeneous data that are produced by these media, so as to obtain relevant information and valuable insights for decision making and for conducting their business. Due to the diversity of social media monitoring tools available and wide range of features offered, we propose a framework to classify and guide the process of adoption of such a tool (or set of tools) by an organization. While the design of the framework is still at an early stage, its foundations are presented in this paper.
ISBN: 978-1-910810-31-6
Appears in Collections:REMIT - Comunicações a Congressos Internacionais / Papers in International Meetings

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